FAQ

Q:When will my order arrive?

A:The Delivery depends on the destination and the carrier you choose, it usually takes 8-15 business days, please understand and wait patiently.

 

Q:What can I do if I want to modify the address?

A:The address can`t be modified after the package shipped out, so please check your address is correct and complete before submitting the order.

 

Q:What can I do if I receive wrong/broken product(s) or empty package(s)?

A:We will check and pack carefully, but if those situation happen, please contact us first instead of arising the dispute, we will try our best to solve for you.

 

Q:What can I do if I order wrong item?

A:Please contact us as soon as possible, tell us what item you exactly need, we can change for you before the order is shipped.

 

Q:I can`t track my package, what`s going on?

A:In general, the tracking information will be updated 2-5 days later after shipped. If you still can`t track it, please contact us ,we will check for you ASAP.

 

Q:When will you ship my order?

A:If your order is paid and confirmed by DunTop, we will ship in 2-4 business days.

 

Thank you again for coming, and wish you a happy day and shopping!